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Regulations of the Lizurej online store

Defining, among others rules for concluding sales contracts through the store,
containing the most important information about the Seller, store and Consumer rights.

The regulations have been in force since July 5, 2022.

CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Annex 1: Model withdrawal form
Annex 2: Model complaint form


§ 1 DEFINITIONS

Working days – days from Monday to Friday, except public holidays.
Account – a free Store function regulated by separate regulations (service provided electronically), thanks to which the Buyer can set up his individual Account in the Store.
Consumer – Consumer within the meaning of the Civil Code.
Buyer - any entity Buyers in the Store.
Regulations – these regulations.
Store - an online lizard store run by the Seller at https://www.lizurej.com.
Seller – Tomasz Lizurej, entrepreneur conducting business activity under the name P.P.H.U. „ Lizurej ” Tomasz Lizurej, entered in the Central Register and Information on Economic Activities kept by the Minister of Development and Finance, NIP: 5741051513, REGON: 150344803, ul. Częstochowa 32A 42-130 Węczyca Wielka.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Częstochowa 32A, 42-130 Węczyca Wielka
  2. Email address: lizurej@pro.onet.pl, accessories.lizurej@o2.pl
  3. Phone: 34 317 04 39, 34 317 04 19

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, you need:
    A device with internet access
    A web browser that supports JavaScript and cookies.
    active email account.

§ 4 PURCHASES IN THE STORE

  1. The prices of goods visible in the Store are total prices for goods, including VAT at the applicable rate.
  2. The seller notes that the total price of the order consists of the costs indicated in the Store: price for the goods and, if applicable, delivery costs.
  3. The goods selected for purchase should be added to the basket in the Store.
  4. Then the Buyer selects from the available in the Store: the method of delivery of the goods and the method of payment for the order, as well as provides the data necessary to complete the order.
  5. The order is placed when the Buyer confirms its content and accepts the Regulations.
  6. Placing an order is the same as concluding a sales contract between the Buyer and the Seller.
  7. Confirmation of the conclusion of the contract is sent to the Buyer's e-mail address provided when ordering.
  8. The Buyer can register in the Store, i.e. set up an Account in it or make purchases without registration by providing his data with any order.
  9. The request to issue an invoice to the Buyer as a business operator should be reported when placing the order, providing in particular the Tax Identification Number and invoice details.
  10. Failure to report the need to issue an invoice to the Buyer as a business operator will cause that the transaction will be treated as being carried out for the benefit of a natural person not conducting business activity and documented by a fiscal receipt or roll-call invoice.
  11. Placing an order by the Buyer is tantamount to agreeing to receive invoices confirming the sale in electronic form on the day of sending the order - to the Buyer's e-mail address provided when ordering.

§ 5 PAYMENTS

  1. You can pay for the order placed, depending on the Buyer's choice:
    - By ordinary transfer to the Seller's bank account.
    - Using a payment card:
      Visa
      Visa Mobile
      MasterCard
    - Through the payment platform:
      Przelewy24
      On delivery, i.e. cash when the goods are delivered to the Buyer.
  2. If the Buyer chooses payment in advance, the order must be paid within 7 business days of placing the order. In the absence of payment within this period, the order shall be considered canceled.
  3. The seller informs that for some payment methods, due to their specificity, it is only possible to pay for the order by this method immediately after placing the order.
  4. The payment operator is PayPro SA Settlement Agent, ul. Kanclerska 15, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda in Poznań, VIII Commercial Department of the National Court Register under the number KRS 0000347935, NIP 7792369887, Regon 301345068.

§ 6 IMPLEMENTATION OF THE CONTRACT

  1. The seller is obliged to deliver the goods without defects.
  2. The deadline for completing the order is indicated in the Store.
  3. In the event that the Buyer has chosen payment in advance for the order, the Seller will proceed with the order immediately after it has been paid.
  4. In a situation where, as part of one order, the Buyer purchased goods with different delivery times, the order will be processed within the time limit appropriate for the goods with the longest time.
  5. If the customer chooses the method of payment by bank transfer or payment card, the delivery time is counted from the date of crediting the Seller's bank account or settlement account.
  6. Countries in the territory of which the delivery is carried out:
    Poland
    European Union area
  7. Goods purchased in the Store are delivered depending on what delivery method the Buyer has chosen:
    Through a courier company

§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT

  1. The consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The deadline to withdraw from the contract expires after 14 days from:
    - In which the Consumer came into possession of the goods or in which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
    - In which the Consumer came into possession of the last of the items or in which a third party, other than the carrier and indicated by the Consumer, came into possession of the last item in the case of a contract obliging to transfer ownership of many items that are delivered separately.
  3. In order for the Consumer to exercise the right of withdrawal from the contract, he must inform the Seller using the data provided in § 2 of the Regulations, on your decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or information sent by email).
  4. The consumer may use the model withdrawal form at the end of the Regulations, but this is not mandatory.
  5. To maintain the deadline to withdraw from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right of withdrawal before the deadline to withdraw from the contract.


EFFECTS OF WITHDRAWAL FROM THE CONTRACT

  1. In the event of withdrawal from the concluded contract, the Seller shall refund to the Consumer all payments received from him, including delivery costs (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest usual delivery method offered by the Seller), immediately, and in any case not later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal.
  2. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to another solution, in any case, the Consumer will not incur any fees in connection with this refund.
  3. The seller may refrain from returning the payment until receipt of the goods or until proof of returning it is provided, whichever occurs first.
  4. The seller asks you to return the goods to the following address: ul. Częstochowa 32A 42-130 Węczyca Wielka immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the 14-day deadline.
  5. The consumer bears the direct cost of returning the goods.
  6. The consumer is only responsible for reducing the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
  7. If the goods, due to their nature, cannot be returned in the usual manner, the Consumer will also have to bear the direct cost of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
  8. If it is necessary to refund funds for a transaction made by a customer by a payment card, the seller will refund the bank account assigned to the Buyer's payment card.

§ 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The consumer is not entitled to withdraw from a distance contract in relation to the contract:
    - In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to meet his individualized needs.
    - In which the subject of the service are things which, after delivery, due to their nature, are inseparably connected with other things.
    - In which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control, and which may occur before the deadline to withdraw from the contract.
  2. The right to withdraw from a distance contract is not vested in an entity other than the Consumer.

§ 9 RECLAMATIONS

  1. In the event of a defect in the goods, the Buyer has the option of advertising defective goods on the basis of the warranty or guarantee regulated in the Civil Code, provided that the warranty has been granted.
  2. By using the warranty, the Buyer may, on the terms and dates specified in the Civil Code:
    - Make a price reduction statement
    - With a significant defect - make a statement of withdrawal from the contract
    - Demand to exchange things for free from defects
    - Request removal of the defect
  3. The seller asks you to submit a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Regulations.
  4. If it turns out that it is necessary to deliver the advertised goods to the Seller for consideration of the complaint, the Buyer is obliged to deliver the goods, in the case of the Consumer at the expense of the Seller, to the address ul. Częstochowa 32A 42-130 Węczyca Wielka.
  5. If an additional warranty has been granted on the goods, information about it, as well as its conditions, is available in the product description in the Store.
  6. Complaints regarding the Store's operation should be sent to the e-mail address indicated in § 2 of the Regulations.
  7. The Seller will consider the complaint within 14 days.

RELEVANT WAYS OF EXAMINATION AND CLAIM INVESTIGATION

  1. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others from:
    - Mediation carried out by the competent Provincial Inspectorate of Trade Inspection, to which mediation should be requested. As a rule, the procedure is free. The list of inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    - Assistance to the competent field permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before an arbitral tribunal should be submitted. As a rule, the procedure is free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    - Free assistance from the municipal or poviat consumer ombudsman.
    - ODR online platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data are processed on the basis of a contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.

§ 11 RESERVATIONS

  1. It is forbidden for the Buyer to provide unlawful content.
  2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and to process the order.
  3. Agreements concluded on the basis of these regulations are concluded in Polish.
  4. In the event of a possible dispute with a Buyer who is not a Consumer, the court competent for the Seller's seat will be the competent court.
  5. Nothing in these Regulations excludes or in any way limits the Consumer's rights arising from legal provisions.